The State of Online Scheduling in 2022

What's in the report:

The most popular day and time for customers to meet
Who is using online scheduling and why
How much time online scheduling really saves
Why online scheduling makes such a difference to productivity
Which features have the biggest impact on customer experience

Online scheduling works for every sector

Gone are the days when online bookings were confined to B2C operations. Professional Services, Higher Education, and large corporate organizations now routinely offer online scheduling, particularly for Recruitment, Sales, and Customer Service teams.

Online scheduling is an easy-to-implement, low-cost solution for

Customers demanding convenience in all their business interactions
Brands aiming to create a consistently excellent customer experience
Teams optimizing for better productivity and focus

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Key findings

We surveyed more than 350 online scheduling users from around the world and more than a dozen sectors to find out why they offer online scheduling and how it benefits their business. We also analyzed booking data from more than 250 high-volume accounts to understand today’s booking trends.

75%

Time savings

Saved 10 minutes or more per booking

45%

Productivity

Reported improved productivity

70%

More bookings

Increased bookings by 25% or more

47%

Customer experience

Saw a better customer experience

90%

Team productivity

Made their team more productive

65%

Attendance improvement

Saw a reduction in no-shows

Get the State of Online Scheduling in 2022 report today

Discover how other companies are using online scheduling to improve their productivity and deliver better customer engagement.