How Dave Gulas Simplifies Fulfillment for E-Commerce Success

When Dave Gulas and his team launched EZDC 3PL in 2022, they set out to do more than offer basic warehousing and shipping—they wanted to create true partnerships with e-commerce brands. With over 20 years in medical sales and distribution, Dave understood the customer-first approach that small businesses value. 

Today, EZDC 3PL is a trusted partner for e-commerce and manufacturing companies across the U.S., with a clear focus on delivering service that feels personal, reliable, and seamless.

Located in Kentucky and Maryland, EZDC 3PL provides full-service logistics solutions:

• Real-time inventory visibility for accurate stock tracking
• Automated order fulfillment from platforms like Shopify
• Flexible storage options that scale with customers’ needs

The challenge: Elevating 3PL standards for customer experience

The 3PL (third-party logistics) industry is packed with providers, but not all have a customer satisfaction rate to be proud of. As Dave shares, recent data shows that more than 60% of 3PL customers feel disappointed by poor communication, delays, and a general lack of reliability. This is exactly the problem EZDC 3PL was built to solve.

For Dave, putting customers at the center of logistics means:

• Clear, proactive communication: Clients get updates and answers without chasing them down
• Consistent, on-time fulfillment: Every order is prioritized for accuracy and speed
• Responsive support: The EZDC 3PL team is available and ready to help clients solve any issue

Growth through learning and selectivity

Scaling a business in a competitive market is never easy, and EZDC 3PL has faced its share of challenges. Like any young company, they’ve navigated issues like warehouse labor shortages and complex software upgrades. But for Dave, every setback is an opportunity to improve.

One of the biggest lessons? Be selective with clients. In the beginning, EZDC 3PL took on as many clients as possible to establish a strong footing. Over time, Dave’s team realized that partnering with clients who truly fit their model allows them to provide more consistent, high-quality service.

EZDC 3PL’s growth lessons:

1. Quality over quantity: Working with clients that fit EZDC 3PL’s values leads to more productive relationships.
2. Continuous improvement: Each challenge—whether it’s upgrading software or scaling a new warehouse—offers insights that strengthen the business.
3. Transparency and visibility: Keeping clients informed builds trust and prevents misunderstandings.

Visibility, connection, and podcasting: How Dave builds trust with customers

In logistics, trust is everything. Dave knows that for clients to feel secure in their choice, they need to see EZDC 3PL as transparent, reliable, and approachable. One of the ways Dave achieves this is through his podcast, Beyond Fulfillment, which he hosts to connect with other entrepreneurs and share real stories of navigating business challenges. 

The podcast has become a “digital handshake,” building credibility for EZDC 3PL and giving potential clients insights into the company’s values and expertise.

By interviewing a range of business owners and thought leaders, Dave’s podcast serves as both an educational tool and a way to demonstrate EZDC 3PL’s commitment to helping clients grow. 

It’s an extension of his mission to make logistics feel personal and supportive, connecting on topics like scaling, customer service policies, and tech in fulfillment. 

Leveraging technology for a seamless operation

Running a successful logistics business requires organization, transparency, and reliability, which is why Dave relies on technology to make sure everything is running smoothly behind the scenes.

• Warehouse Management System (WMS): Tracks inventory in real-time, ensuring clients have constant visibility into stock levels and order processing.
• Pipedrive CRM: Keeps sales and client relationships organized, making it easy for the team to stay on top of every interaction.

For Dave, the right tools don’t just make things easier—they make EZDC 3PL a more responsive, client-focused operation that clients can count on.

Why YouCanBookMe is essential to EZDC 3PL

For Dave and his team, streamlining the customer onboarding process is a top priority, and that’s where YouCanBookMe makes all the difference. Since joining in early 2023, EZDC 3PL has managed nearly 800 client bookings through YouCanBookMe, making it easy for clients to book a time for consultations, onboarding, or support calls with minimal back-and-forth.

How YouCanBookMe’s small business booking software works for EZDC 3PL:

• Simple, customizable scheduling: Clients can set up calls effortlessly, improving their experience.
• Less time on admin tasks: The team spends less time coordinating schedules and more time on client support.
• Seamless integration: YouCanBookMe aligns perfectly with EZDC 3PL’s goal to make every part of the process feel intuitive and reliable.

Now, his clients can find a time to meet and schedule a call without any hassle, allowing Dave and his team to focus on delivering their exceptional 3PL services.

YouCanBookMe: The ultimate tool for a seamless booking experience

Through strong partnerships, continuous improvement, and smart tech, Dave and his team are creating an experience that simplifies fulfillment for e-commerce brands and allows clients to grow with confidence.

With the support of YouCanBookMe, Dave is able to make every client interaction seamless, from the very first booking to the final delivery. By focusing on customer experience and efficient scheduling, EZDC 3PL is setting a new standard in the logistics industry—where it’s as effortless as it is essential.

Ready to streamline your scheduling? Try YouCanBookMe today for seamless, stress-free bookings that keep your clients happy and your business growing.