“I really haven’t met a real competitor for YouCanBookMe.”
- Hannes Merisaari, Chief Customer Officer
For more than 17 years, Lyyti has been helping event professionals simplify registrations and create events that matter across Europe and beyond. At the center of it all is a clear mission: helping people create meaningful encounters.
For Chief Customer Officer, Hannes Merisaari, that mission is personal.
“Especially after COVID… We believe really strongly that people need to meet each other face to face”.
- Hannes Merisaari
His team’s role goes far beyond basic support—they also deliver in-depth training and consultations to ensure customers get the most out of Lyyti.
But coordinating these sessions across multiple time zones soon became impossible. Finding available slots was challenging, and valuable time was being lost. To keep the focus on what matters most—creating meaningful encounters—Lyyti turned to YouCanBookMe, a scheduling tool for teams.
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Managing training sessions and consultations across international markets quickly turned Lyyti’s support calendars into a headache. What should have been simple became a time-consuming process that pulled focus away from helping customers. |
For Hannes and his team, customer support at Lyyti goes far beyond answering quick questions. The same people who troubleshoot also act as trainers and consultants, running in-depth sessions to help customers prepare for events.
“Our support agents aren’t just support agents. They’re also like educators, they’re like teachers. They’re trainers. They train our customers.”
These sessions range from larger trainings to one-on-one consultations, sometimes lasting an hour or more.
The problem? Coordinating them.
“Our calendars are actually really… complex. And it was a really big job to actually find a suitable spot for training sessions.”
On top of that, Lyyti serves customers across international markets, each with their own language and scheduling needs. What should have been a simple task—finding a time to meet—had become a time-consuming, complicated process that distracted from their core mission: helping customers create meaningful encounters.
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When searching for a better way to manage bookings, Hannes found YouCanBookMe. It offered customers a simple, localized booking experience while helping the team manage workloads more effectively. |
When Hannes began looking for a scheduling tool, he had a clear set of requirements in mind.
“I tried to find a booking system that would be flexible and support the multilingual approach because we are focused on Europe and not every country wants to speak English. So we want to have a system that’s flexible enough to handle this.”
That requirement quickly ruled out several alternatives and eventually led him to YouCanBookMe.
“I faced a lot of softwares that didn’t provide things… When we’re going to global businesses and it doesn’t have to be even global, but Europe, there’s a lot of like time zones and like this should be a very basic feature.”
Flexibility was the deciding factor. Customers across Europe needed to book in their own language, and international scheduling had to work seamlessly across time zones. At the same time, the team needed control over their workload, including the ability to limit daily bookings.
“We want to limit how many bookings are actually happening per day, so that we still have enough time for the support work as well.”
Where other platforms left frustrating gaps, YouCanBookMe delivered the flexibility Lyyti needed to serve customers without compromise, while also protecting the team’s time.
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With YouCanBookMe, Lyyti delivers a professional, branded booking experience that customers find seamless and reliable. Hannes hasn’t received a single complaint, and his team now saves time while staying focused on creating meaningful encounters. |
With YouCanBookMe in place, scheduling at Lyyti became simpler for both customers and the support team. Clients could now make their booking in their own language, across time zones, and without the back-and-forth that used to slow everything down.
“I haven’t got any complaints. I believe that it improves the experience because it’s so customizable and adjustable that we can really make it look like us.”
For Hannes, the branded booking pages gave customers a seamless experience that felt like part of Lyyti itself. That level of customization, combined with reliability, set YouCanBookMe apart.
What once felt like a “really big job” to coordinate is now an automated process that saves time, reduces stress, and builds stronger connections with customers. Instead of unorganized calendars, the team has clarity and control—freeing them up to focus on what matters most: helping people create meaningful encounters.
The first thing you notice about Lyyti’s booking page is how polished it looks. A personalized background image, the Lyyti logo, and a clear description make it feel instantly trustworthy and on-brand. Even the footer includes business details, adding a final layer of professionalism and transparency.
From there, the journey is straightforward but smart. Customers start by choosing the type of appointment they need, then select the team member they’d like to meet with. This isn’t just a nice-to-have—it’s essential. Each team member can be matched to a customer based on language, so customers know from the start that they’ll be speaking with someone who understands them.
Once a team member is chosen, the booking form captures just the right details: an account username and the reason for the meeting. These questions might seem simple, but they give the Lyyti team the context they need to show up prepared, already knowing who they’ll be talking to and why.
And to make the process even clearer, Lyyti sets a price for appointments. Nothing is hidden, nothing is left uncertain—it’s full transparency from start to finish. For customers, it means no surprises. For the team, it means every call starts on the right foot.
When asked about the best business advice he’s learned, Hannes didn’t hesitate: it all comes down to honesty.
“Best business advice to me is to be honest. Because trust is something that you can’t really replace. If you try to fool another person, let’s say starting from sales, it just comes back to you later on, they may leave and be angry and they share this forward. If you’re honest, maybe you don’t get the deal. But you get the respect.”
That principle guides how he and his team work with customers every day. In Hannes’ view, honesty isn’t just about closing deals—it’s about creating lasting relationships built on trust. And once that trust is lost, it’s nearly impossible to win back.
“If you promise something, always keep it or don’t promise.”
For Hannes, respect earned through honesty will outlast any short-term win. It’s an approach that mirrors Lyyti’s mission of creating meaningful encounters: making every interaction genuine, transparent, and grounded in trust.
For Hannes and his team, YouCanBookMe has become more than a scheduling tool—it’s a way to support Lyyti’s mission. By giving customers the ability to easily book across time zones and without friction, they’ve removed one of the biggest barriers to connection.
With branded booking pages and complete control over their calendar, scheduling for the support team is no longer chaotic but a smooth, professional experience that fits seamlessly into the customer journey.
Lyyti continues to expand internationally, helping thousands of event professionals deliver meaningful encounters. And with YouCanBookMe, every booking is one step closer to making those encounters possible.
👉 Start your free YouCanBookMe account today and discover how simple, flexible scheduling can support your mission.