• managing your account
    • Q: How do I change my password?

      You can change the password on your account by going to the gear symbol in the top right corner and selecting Your Account from the dropdown menu. You should see a link there to 'Update account password'.

    • Q: How do I let other people access my YCBM account without letting them know my Google or iCloud account details?

      You can set an account password, which is not the same as your Google/iCloud password, so more than one person can log in without knowing the details of your Google/iCloud account. Just log in to YCBM and go to the gear symbol in the top right corner. Select Your Account from the dropdown menu. You should see a link there to 'Update account password'.

      When that is in place, anyone who needs to access the YCBM account just needs to go to YCBM and click on log in. Then, below the Google, iCloud and Facebook buttons, click on 'click here to login with an email and password'. They should enter your account email address as the email and whatever you set as the password.

    • Q: How do I change the email address of my account?

      You can change the email address of your account by going to the gear symbol in the top right corner and selecting Your Account from the dropdown menu. You should see a link there to 'Update account email'.

      Please note the two points there - the only thing you are changing is the email address that you log into the account with. Your profile names will stay the same, and they will still be linked to the same calendars. If you need to change the email addresses in your settings as well, go to the Dashboard, then Edit Profile. Find the Afterwards tab, then the 'email to you' sub tab. There you can change the email for the notifications you receive. On the 'email to user' sub tab you can change the email 'from address' that your clients will see.

    • Q: How do I change the calendar that my profile is linking to?

      You can change the calendar that your profile is linking to on the Basic tab. (Dashboard > Edit Profile). There you will see the calendar you are currently linked to. Click on the Change button to see the calendars that have been shared so that YCBM can view them AND enter bookings into them. If the calendar you want is there, simply select it from the list. Be sure that it appears in both columns, then click on Done (and Save at the top right of the page). If you can't see the calendar you want, you will need to share it with your account email address at the level of 'make changes to events'. That should allow you to see it in the dropdown list.

    • Q: What is the Education account?

      Our discretionary Education account is for universities and non fee-paying schools. It gives access to a handful of features, including Teams, Services and profiles. It also includes a 50% discount for any upgrade. You can read more about the way it operates on this page.

    • Q: Do you have a reseller program?

      We don't have a reseller program at the moment. We do hope in the future to have a platform that allows people to refer our product more directly in return for a fee - we just don't have it set up yet.

    • Q: Can I upgrade for more than a month at a time?

      Yes! When you upgrade your account, you'll be given the option of monthly billing or paying for 12 or 24 months at a time. There is a 10% discount on 12 month upgrades and a 20% discount on 24 month upgrades.

    • Q: Can I pay in my local currency?

      We currently take payment in US Dollars, British Pounds and Euro.

    • Q: Can I pay using PayPal?

      At the moment, we do not accept payment by PayPal.

    • Q: Can I pay by check or bank transfer?

      Credit card is our preferred payment method. We only accept checks or bank transfers for long term agreements for larger accounts and by prior agreement.

    • Q: Where can I find my invoices for my account?

      You can find your invoices on the Billing page. Go to the gear symbol at the top right of the page and select Billing from the dropdown menu. You should see your invoices there. You should also receive invoices by email.

    • Q: Where can I see the SMS messages that have been sent?

      You can find your SMS messages on the Your Account page. Go to the gear symbol at the top right of the page and select Your Account from the dropdown menu. Find the link that says 'view messages'. There is more about how SMS works on this page.

    • Q: Where can I buy SMS credits?

      Go to the gear symbol at the top right of the page and select Your Account from the dropdown menu. Find the link that says 'buy credits'. There is more about how SMS works on this page.

    • Q: Can I pause my account for a few months if I won't be using it?

      If you need to pause your account, go to the gear symbol at the top right of the page and select Billing from the dropdown menu. Delete your card details from that page and the account will no longer renew. Your account will revert to the Free level and your settings will remain the same.

    • Q: Can I add tracking analytics to my YCBM pages?

      The best way to get analytics from bookings would be to create a designated 'Thank you for your booking' page on the website that YCBM automatically redirects to when the booking is made. There is more information about that on this help page.

    • Q: Can I export the booking data from YCBM into a spreadsheet?

      Yes you can download a file that you can import into Google Sheets or Excel. The first thing to note is that your booking form needs to be set up with shorthand codes so each question becomes a column on the spreadsheet. Find out more about shorthand codes here. Then, whenever you need to, go to your Bookings page, set the filters to show the data you need, and click on 'export as spreadsheet'. You can find out more about how to import the file on this help page.

    • Q: How can I delete my account?

      You can delete your account from your account page. Go to the gear symbol at the top right corner and select Your Account from the dropdown menu. You'll see a link there to Delete account.

  • sharing your YCBM schedule
    • Q: How do I embed my YCBM schedule onto my website?

      You can embed the YCBM schedule directly into a page on your website. If you log in to your account and go to your Dashboard, then 'embed', you will see the code and instructions you need.

    • Q: How can my bookers add my YCBM schedule to their iPhone homescreen?

      Customers can get an app-like button that takes them straight to your booking schedule. When they go to your profile URL on their phone, they'll see an icon at the bottom that looks like a box with an arrow coming out of it. If they tap on that, select 'add to Home Screen' and then Save, it will automatically create the button for them.

    • Q: Are there instructions for embedding my schedule onto a Squarespace website?

      Yes! Squarespace has created a help page just for that: http://help.squarespace.com/guides/using-youcanbookme-with-squarespace

    • Q: How do I embed into a Wix website?

      To embed your schedule on a Wix website, you first need to go to your account Dashboard and then click on 'embed'. This will take you to the instructions and give you the html code you will need.

    • Q: Can I add my YCBM schedule to my Wordpress site?

      There are two options for linking your booking pages to WordPress websites, one for WordPress.com (free hosting) users and a more advanced option if your blog is hosted anywhere else. To embed your schedule on a Wordpress.com website, first go to your dashboard, then to 'appearance' and then 'widgets.' Next, drag the 'image' widget to the right hand side and drop it into the sidebar (or footer, depending on your theme.) In the widget title, enter some text along the lines of 'Click here to make a booking to meet with me'. In the image URL, enter: /resources/pics/book-button.png. In the link URL, enter your booking page URL.

      If you have a hosted WordPress site, you will also have the ability to embed the entire booking grid onto your site. Make sure you have the wordpress iframe plugin installed. (If you don't see it in your list of installed plugins, click 'add new' and type 'iframe' in the search box, then 'install now' next to the top suggestion.) Make sure this plugin is 'activated' (again on the main plugins screen.) Go to the page on which you'd like the booking grid to appear and add the text that you copied from the YCBM Publish page.

    • Q: Can I add YCBM to my Facebook page?

      Yes, you can add a YCBM button to your Facebook page. Log in to your account and go to your Dashboard, then 'share'. Select the Facebook button and you will see the code and instructions you need.

  • features
    • Q: How does the Teams feature work?

      The Teams feature allows you to list all of your colleagues (or resources) and link to each one's Google or iCloud calendar. When a booker goes to the URL of your YCBM schedule, they can choose the person or resource they want (or no preference) and then they see the availability for just that person or resource. Take a look at this help page and video for more information.

    • Q: How do I know whether to use Teams or Services?

      The Teams feature allows you to schedule more than one person or resource and link to separate Google or iCloud calendars. This is great when you have more than one person, resource or location that can take an appointment at the same time. Please see this page for more information.

      The Services feature allows you to create different types of appointments on the same calendar. This is the option for you if you offer different length appointments, or different price services. There is more about Services on this page.

    • Q: How can I alert my team members to new bookings?

      First you need to enter their email address into the optional field on the Teams page. Then, go to the Afterwards tab > 'email to you' and select the option to 'also email selected team member'. There is more on this page this page.

    • Q: Can I take bookings that last more than 24 hours?

      YCBM is built to work on a 24 hour period only, so it's not really suitable for anyone booking sessions that last more than a day.

    • Q: Do you work with Outlook?

      YouCanBook.me currently only works with Google and iCloud calendars. We don't integrate with Microsoft technologies at this time.

    • Q: Can YCBM look at more than one calendar to determine my availability?

      Yes, you can link profiles to more than one Google or iCloud calendar. Take a look at this page for details. Please note that your payment plan will change if you link additional calendars to your profile.

    • Q: How does the Assume No Preference option work on the Team feature?

      When the Assume No Preference option is activated, available team members are selected at random and the bookings are assigned to them.

    • Q: How does On Duty work?

      The On Duty feature allows you to specify the exact times and days that you want to be available for appointments. It's particularly helpful if you have separate blocks of time where you can take bookings, or if you only want to have appointments at certain times or days. There is more information, and a video, on this page.

    • Q: Can I schedule in a break between appointments?

      The Padding feature allows for time in between appointments. It doesn't change the start times on your grid. Instead, it looks for those existing times that can accommodate the length of the appointment, and the padding. There is more information on this page.

    • Q: I have separate blocks of time available on the same day. How do I set that up on YCBM?

      There are a couple of ways to make different blocks of time available on the same day. For all of them, first go to Dashboard, then Edit Profile. Find the Times tab and set each day to cover the earliest and latest times that you are available.

      Then, you can:

      1. Set a lunch break (also on the Times tab). This will automatically make that time unavailable. This works best if you have morning and afternoon slots, for example, with one block of time in the middle when you are not available.

      2. Use events in your Google or iCloud calendar that are set to 'show me as busy' to block the times in between during which you can't take appointments. This would work well if you have a couple of different blocks that need to be set to show as unavailable.

      3. Use the On Duty feature. This allows you to set very specific times when you are free within the wider block you set on the Times tab. Please take a look at this page which includes a video, for more details.

    • Q: Can I take payments at the same time someone makes a booking?

      Yes! With our Stripe integration, a credit card form appears directly on your YCBM booking form. This means you know the payment has gone through before the booking is confirmed. There is more about Stripe on this page.

    • Q: How do I change the currency that displays on the Services page?

      You can change the currency that you charge in by going to the Dashboard, then Edit Profile. Find the Payments tab. Click the button next to 'calculate prices for your booking' and you will see the field to add/change your currency symbol.

    • Q: Do you have a set of guidelines for using CSS?

      Yes, if you are an upgraded user and can access the CSS on the Appearance tab, this is guide that can help: https://youcanbook.me/design_guidelines/

    • Q: Is there a limit to how large our logo can be?

      You can upload anything up to 2000 x 2000 pixels.

      We recommend the following:

      • Landscape images generally work best for logos.
      • Portrait images generally work best for teams and service pages.

    • Q: Can I limit the number of bookings a customer can make?

      It's not currently possible to limit bookings based on an email address, for example. But you could use the Tentative Bookings feature, which allows you to accept or reject each booking as it comes in. If you see one person making too many bookings you can decline the booking request.

    • Q: Can I use the On Duty feature for all my team members?

      Yes, you can use the Teams feature and the On Duty feature at the same time.

      1. set an On Duty phrase for the profile on the Times tab.

      2. go to a team member's calendar and create an event at the time they will be working. Call the event the same phrase you chose in step 1 and set the event to available. You should then see it showing as available in the YCBM grid.

      As long as the events you create correspond with the start and end times you have set for YCBM, the correct availability should appear. There is more information, including videos, about the Teams feature here and the On Duty feature here.

    • Q: Do you have an API I can access?

      We don't have a public API at the moment, though we do have plans to develop one at some point. In the meantime, our Zapier integration gives a lot of API-style flexibility to integrate YouCanBook.me with your other systems.

    • Q: Is YCBM HIPAA compliant?

      We're not able to claim that YCBM is HIPAA compliant, mainly due to the fact that our system relies on creating and holding data on a 3rd party system (namely Google or iCloud Calendar)and therefore is a degree away from our own absolute control over the data.

      We are a UK company; and as such, we do comply with the UK's Data Protection Act and we do have a number of robust security measures in place. Basically, whatever information you gather on the booking form is stored on our server and retained for the purposes of notifications and reminders. The information itself isn't encrypted but we use industry-strength encryption to protect the server. We don't delete the information (because we offer a re-book facility to help our users quickly make a new booking using pre-populated fields) but you absolutely could delete the information from your bookings page if you choose to do so, and then it would be gone.

      So, in a way, you have a measure of control over the security of your information. You can determine what information you gather through our system and whether or not you delete past bookings on a regular basis. Please feel free to take a look at our Privacy and data protection policy for more information

    • Q: If I want to use another payment option other than Stripe, can I add it to YCBM?

      We only integrate with Stripe at the moment. You can send your customers to a different payment option after the booking has been completed, but the booking wouldn't be dependent upon successful payment - the booking would be made first, and then payment would need to be made.

      One option would be to use our Tentative feature, which would mean the booking would be unconfirmed until payment came through. If it didn't come through, then you could reject it. There is more about the Tentative feature on this page.

    • Q: Can I format the text in YCBM?

      Yes, the text boxes accept Markdown.

    • Q: I changed an appointment with someone and I need to send a new copy of the booking notice with the revised information and text. How do I do this?

      Go to the bookings page and click on 'details' next to the booking you have changed. Scroll to the bottom and click on 'resend confirmation'. This will send the confirmation email again, including the updated information.

    • Q: How do I add information about the selected team member to the confirmation email my client receives?

      You can add {TEAM-NAME} to get the person's name into the email. There is a full list of mail merge tags on this page.

    • Q: Can I take more than one booking in the same time slot?

      Our Units per Slot feature allows you to book more than one person in at the same time. Please take a look at this feature page for more details.

    • Q: If I'm using the Units per Slot feature, how do I block time when I'm not available?

      You can add the special key phrase YCBM-OVERRIDE-UNITS to the description of the blocking event on the Google or iCloud settings. Or, if you just want to 'soak up' some of the slots, you can enter YCBM-UNITS-4 (to soak up only 4 units). You can read more about it on this page.

    • Q: Can I remove the Captcha from the booking form?

      With an upgraded account, you can choose to turn off the reCaptcha test. You can find that setting at the bottom of the Booking Form tab.

    • Q: I need to take reservations for a one-time event that happens on specific dates/times. Can I limit the booking schedule to just those dates?

      You can set fixed start and end dates for your event so that bookings only happen within those dates. There is more on this page.

    • Q: How do I cancel an appointment that has been made through YCBM?

      You can cancel a booking either from the link that is in your notification email, or by going to the booking page on your account. Click on the 'details' button and scroll to the bottom of the page where you will see all the options available to you.

      Both of those options will trigger an email to the person who made the booking.

      Or you can simply delete the event from your Google or iCloud calendar. YCBM will no longer be able to 'see' it and will consider it cancelled.

    • Q: How do I change the theme of my profile?

      You can change the theme by going to the Dashboard, then 'edit profile'. Find the Appearance tab (all the way to the right) and then the Themes subtab.

    • Q: How can I preview what my customers will see when they book me?

      Go to your Dashboard, then 'edit profile', you get to the settings page. If you scroll down just a bit you'll see the 'live view' button.

    • Q: Can I integrate an Apple calendar?

      Yes, you can integrate your YCBM account with an Apple calendar. It works much the same way as integrating with a Google calendar, with a few exceptions. You can find more details on this page .

    • Q: Can I link one profile to a Google calendar and an Apple calendar?

      It's not possible to share calendars between Google and iCloud accounts. But you can integrate both calendar accounts with your YCBM account. Please note that your payment plan will change if you link additional calendars to your profile.

    • Q: What is the issue with the On Duty feature and Apple calendars?

      You can use the On Duty feature with an Apple calendar. The only thing to be aware of is that, with this feature, you create events in your linked calendar that are set to 'Show As Free' which is a setting you can find under Edit Event in your iCal App on a phone or iPad. But you're not able to access this setting under 'Get Info' in the laptop version of the software.

    • Q: Can I use the travel time feature on my Apple calendar to create padding on my YCBM grid?

      iClouds 'travel time' feature is not supported. But you can use YCBM's padding feature instead.

    • Q: How do Timezones work with Apple calendars?

      Timezone support needs to be enabled on all settings and Apple devices (including iCoud.com).

      It's not possible to set a different timezone for individual calendars in your Apple account, as it is in Google. If you need to do this (for example, if you want to manage bookings for a future event that is in a different timezone ) we recommend you use Google calendars.

  • integrations
    • Q: How can I change the calendar that I integrated with my YCBM account?

      You can change the calendar account that you have integrated with YCBM by going to the gear symbol at the top right of the page and selecting the Integrations tab. Then follow the instructions on this page. If you need to change the calendar that a profile is linking to, take a look here.

    • Q: Does YCBM integrate with Salesforce?

      The best way to integrate YCBM with Salesforce is by using our Zapier integration. There is more about how they might be able to work together on this page.

    • Q: What is Zapier?

      Zapier allows different software tools that you are using to speak to each other. You could create a 'Zap' so that every booking you take on YCBM automatically creates a new email address in your MailChimp account, or adds a new customer to your CRM.

      There is more about Zapier on this feature page for more information. There is also a Zapier help page that you can reference.

    • Q: What's the benefit of the Gmail integration?

      The Gmail Integration allows all confirmation and reminder emails to be sent directly from your inbox. That means less chance of spam, and it means you can check your sent items to see if the emails have been sent. You can find out more on this page.

    • Q: What are the fees associated with the Stripe integration?

      Stripe does charge for taking payments, but they have a very competitive and simple charging mechanism. See https://stripe.com/pricing for full details.

      In addition, YouCanBook.me takes a 1% commission for each payment you take.

    • Q: If someone cancels a booking they have paid for through YouCanBook.me, is the payment automatically refunded?

      At the moment, we are not able to refund the payment automatically. Any refunds would need to be done through your Stripe account dashboard. You can read more about how to do that on this page.

  • working with Google and iCloud calendars
    • Q: How do I change how the appointment appears in my Google or iCloud calendar?

      Any information that you have gathered on your booking form can be used again in the calendar event, in confirmation and reminder emails, even text messages. There is more information about that on this help page. Be sure to take a look at the links to the mail merge and shorthand codes as they can help you to really personalise everything about the way you communicate with people who have booked with you.

    • Q: How do I share my Apple calendars?

      iCloud has different levels of sharing permissions depending on whether they are Public or Private. For details, go to this iCloud help page.

    • Q: If I move YCBM events around in my calendar, will YCBM still see them?

      If you make the change directly in your calendar, either to a different time/day in the same calendar or to a different team member's calendar, YCBM will still be able to see the appointment as long as the long YCBM link ref remains in the description (and as long as YCBM is also able to 'see' the other calendar). When you make a change, it doesn't automatically trigger an email to the client. But you can go into the booking information and click on the 'resend confirmation' button. That will send the same confirmation email but with the updated details.

    • Q: What's the difference between linking more than one calendar and integrating more than one calendar account?

      One calendar account can hold any number of calendars. They can be your own (listed under My Calendars on the left of the page). Or they can be shared with you (listed under Other Calendars). As long as the shared calendars are shared at the level of 'make changes to events', then YCBM will be able to see them and add appointments to them. So, if you are trying to work with a colleague's calendar, for example, they will need to share their Google calendar with the correct permissions for it to work. Or, you can integrate a completely separate Google Account, with all of its own and shared calendars. This might be a better option for individuals who don't want to share their Google calendars. You can find out more in the Multiple Calendars video on this page.

    • Q: How do I share my Google calendar with someone?

      You can find step-by-step instructions for sharing your Google calendar on this page.

  • troubleshooting
    • Q: My grid says No Availability but I know I have free times. What can I do?

      There are two things to check:

      1. are there any 'all day events' in your Google or iCloud calendar that could be blocking your days? You can free the time by checking 'show me as available' in the event details.

      2. if you're using our On Duty feature, the events in your calendar need to be set to 'show me as available' and the title needs to match the On Duty phrase on the YCBM Times tab exactly (including capitalisation and spacing). Please take a look at this video for some other tips.

    • Q: Why do I keep getting the error message 'Sorry, these bookings are no longer being taken.'?

      This message appears when your fixed end date (on the Advanced tab) is in the past. There is more about fixed start and end dates on this page. For other tips to resolve common error messages, please see the troubleshooting tips on this page.

    • Q: I am getting an error message that there is a configuration problem with my account. What does that mean?

      This message usually means that YCBM doesn't have the correct permissions to view and add events to your Google or iCloud calendar. You can re-authorise your calendar by going to the menu at the top right of the screen and selecting 'Integrations'. Click on reauthorise to get the correct permissions. For other tips to resolve common error messages, please see the troubleshooting tips on this page

    • Q: My profile has an error message that says it is 'not available right now. Please contact the calendar owner. What does this mean?

      This message means you have enabled some paid features on a Free account. To resolve it, simply either upgrade your account, or click the �account status page� link to switch those features off.For other tips to resolve common error messages, please see the troubleshooting tips on this page

    • Q: Why are my clients not receiving their emails?

      If someone who has booked an appointment with you doesn't receive their confirmation email, the first thing to check is that the question on your booking form that asks for the email address is set to the type 'Email address' from the dropdown list. There is more information on this page about the different question types. If that seems to be in place, get in touch with us and we can check our email logs to see what might be happening.

    • Q: Why is my YCBM schedule displaying in a column rather than a grid?

      You can set your YCBM grid display by going to Dashboard, then 'edit profile'. Find the Times tab and, in the second column, you can set the number of days or weeks to display per page.

      If the grid is too wide (which will depend on the number of days of the week you are available), then it breaks down into a column instead of a grid. (This is so that it is still readable on smaller screens like tablets and cell phones). If you change that to a smaller number of weeks on your settings it should display as a grid instead of a column.

    • Q: How do I block off days that I can't take bookings?

      If you have days of the week that you never want to take bookings, then you can 'turn them off' by going to Dashboard > 'edit profile'. Then go to the Times tab and uncheck the box next to that day.

      If you just need to block occasional days, for a vacation or meeting for example, then you can add an event to your Google or iCloud calendar. As long as the event is set to 'show me as busy', it will block the corresponding time on your YCBM grid.

      If you are booking entire days and use the All Day event option, the event will default to 'show me as available', so be sure to check that it is set the way you need it.

      If your availability is different every week, you may want to look at our On Duty feature. Setting it up would allow you to specify your availability within the days and weeks that you work.

    • Q: My clients are getting a 404 error message. What does that mean?

      A 404 error message usually means that there is a typo or some other mistake in the URL. Reconfirm the URL spelling to make sure you're typing it correctly.

    • Q: When people go to my YCBM schedule, they see a security warning. Why is that?

      We see security warnings when the URL contains 'www'. at the front. You don't need the www - just type the profile URL as it appears on your Dashboard.

    • Q: I want to make a booking with someone who uses YCBM. What do I need to do?

      You don't need a YCBM account to make a booking with someone who uses YCBM. All you need is the URL of their schedule and you can book them directly on line.

    • Q: I've deleted a booking from my YCBM bookings page. Why is it still in my calendar?

      If a booking is cancelled from the booking page on your YCBM account, then you would be given the option to send an email to the person and it would be deleted from your calendar.

      However, if the booking is deleted from the bookings page (rather than cancelled) it is simply deleted from the list of bookings, but it isn't cancelled and therefore isn't removed from your calendar. In this situation, if you delete it directly from your calendar, the slot will show as free again.

    • Q: How can I block my time when I'm on vacation or have an appointment?

      As long as an event in your Google or iCloud calendar is set to 'show me as busy', it should block the corresponding time in YCBM. The main thing to note with All Day events is that they default to 'show me as available' so that could be causing the problem.

    • Q: When I select a service, nothing happens.

      There are two settings you can have for your Services page. By default, clients can choose only one Service. When that is selected, clients can click on the Service name and be taken directly to the availability for that Service.

      The other option is to select 'Combine services in the same booking'. This allows clients to choose multiple services in the same appointment. (YCBM will add up the lengths to ensure there is enough time available for all the services that have been selected). When this feature is in place, customers will need to scroll down to the bottom of the page to click on 'Select' before they go to the next page of availability.

    • Q: How do I change the date format on my YCBM grid? They are showing up as MM/DD/YY but I want them to be DD/MM/YY.

      You can change the way your dates and times are displayed by going to the Advanced tab, where you will see the Language field. You can set that to a specific country to show a consistent format. Or you can set it to 'auto detect' so each customer sees the display as they would expect. There is more about these settings on this page.

    • Q: How do I change the time format on my YCBM grid to AM/PM from a 24 hour clock?

      You can change the way your dates and times are displayed by going to the Advanced tab, where you will see the Language field. You can set that to a specific country to show a consistent format. Or you can set it to 'auto detect' so each customer sees the display as they would expect. There is more about these settings on this page.

    • Q: Why isn't the Thank you page forwarding to the URL that I have entered?

      If you are forwarding to an http URL, we won't be able to do that within an iframe because it isn't compatible with our https pages. To resolve this, click the box just underneath the setting on the Afterwards tab, to 'update the whole browser window (when using an iframe)'.

    • Q: I keep getting the message 'Sorry, this calendar is currently offline.'

      You can turn your profile on or off line by using the slider on the Dashboard, or by checking/unchecking the box on the Basic tab.

  • timezones/international
    • Q: Does YCBM come in other languages?

      YCBM is fully internationalized. That means if you set it for your language (on the Advanced tab), people booking with you should see only that and no English from our share of the content.

      You also have full control over the text of all the confirmation and reminder emails, and the wording of the booking form. So everything can be written in your language, by you. Find out more on this page.

    • Q: The timezone that YCBM is showing on the Advanced tab isn't right. How can I change this?

      YCBM gets the timezone setting from the calendar that your profile is linked to. You can edit this by going to the settings of each calendar. Please note that with Google calendar, each calendar on your account can be set to a different timezone.

      If you are using iCloud, timezone support needs to be enabled on all settings and Apple devices (including iCoud.com) in order for it to work across devices. Please note that iCloud calendars are set by the account so all calendars are set to the same timezone

    • Q: I travel a lot between timezones. How can I set YCBM so my meetings are all happening at the right time?

      YCBM can handle your timezone changes! There are a couple of options for getting set up correctly. Take a look at this blog for the most common examples.

    • Q: How do I get YCBM to figure out the timezone difference between me and my clients?

      With the correct settings in place, YCBM will auto-detect the timezone of people who are booking with you - they will see your availability in their timezone. In order to set this up, go to the 'Advanced' tab in your settings and click 'show time zone' (we recommend 'above the grid' so people see it)

      Then check 'allow user to change time zone'.

      There is more information about that halfway down this feature page.