Smarter searching for teams
We’ve heard from large organizations that managing and creating pages for a lot of team members can be unwieldy.
So we’ve made some changes that are all about saving Account Owners time.
First, we’ve made it easier for Account Owners to search and filter team members.
You can search using their email, role or status.
- Want to assign new booking pages to a specific person? Jump directly to them by searching for their email.
- Looking to change the team roles of your colleagues? Filter by role to narrow down the list.
- Need to nudge team members that haven't joined the team yet? Filter by status.
We've also added one-click references on how to set up your team, and the different roles available, on the Team Management page.
Google meet now available!
You can now host virtual meetings using Google Meet!
With Google Meet chosen as the event location, we'll automatically create a unique link for you and your customer to meet virtually.
All you need is to be creating events on a Google calendar and have Google Meet chosen as the event location.
You can also create unique links for team member bookings if all team members use a Google calendar.
One change this month is to participants' status on calendar event invitations. Bookers were being listed as "optional" on calendar event invitations which occasionally caused confusion. We've now updated this so bookers don't show as "optional".
We also upgraded our protection against bots by rolling out the latest version of Google captcha. This means you can be confident that new bookings or changes to existing ones are made by real people!
Editor role and extra account security
The Editor role is now ready for you to use!
After someone's joined a YouCanBook.me Team, they can be assigned the Editor Role and given access to select booking pages. This means you can have your whole organization on one account and have full control over who can access what.
Another important change was the release of two factor authentication, meaning you can add an extra layer of protection to your account. Once set up, you'll log in normally and then be prompted for a security code generated by your authentication app.
Find out how to enable two factor authentication.
All our emails now use unified styles. Their updated styling means they're more legible, look great, and all communication from us to you, or you to your bookers look consistent across the board.
Some account warnings had a missing icon for a short time but we swiftly managed to get it back to showing the correct icon.
WCAG 2.0 AA, API, and SMS replies
First off, we want to share that our latest accessibility improvements mean our booking pages are now WCAG 2.0 AA compliant!
It means that our booking pages are accessible to a wider range of people. To read about our commitment to accessibility, and what assistive technologies and browsers we support, you can visit our Accessibility Statement.
We've added the option for you to generate your own API key from your account settings. Customers previously had to access their key via our Support team so we know that, for those using our API, this will save time.
Head over to our API Knowledge Base article to find out more about accessing and using our API.
- Replies to SMS notifications are now sent to the appropriate team member rather than the account owner. This will prevent account owners from having to forward these SMS replies to their team and save them time.
- We've updated some of our warnings to be clearer and proactively tell you about things happening on your account.
- There's also improved messaging for trial users to let them know what's included, and what happens when the trial ends.
Team management, easier calendar searching, and email verification
We know many of you have started using our new Team management functionality and we've had great feedback from you already. As more of you start to use Team management we wanted to highlight again some of the key things we've introduced:
- It's now much easier to invite in team members to share their calendars so that you can setup booking pages on their behalf
- We've expanded our Zoom integration so that team members can integrate their Zoom accounts too. Unique Zoom meetings can now be generated on behalf of each team member
- You can now invite in multiple administrators to login to YouCanBook.me and manage booking pages and bookings.
We have lots planned to continue improving and making YouCanBook.me even better for teams so watch this space in 2021!
Aside from the above, we also added an interactive product tour to our website. It helps to further illustrate how YouCanBook.me works to help save you, your team, and your customers time.
Following the success of searching for team member calendars, we've also improved the filtering and calendar management of our non team calendar selector too.
Finally, we've introduced an updated flow to verify the email address you send email notifications from. This ensures you're sending from a valid email address and helps protect your reputation by ensuring others can't use an email address they don't own.
Introducing Team Management
We're very excited this month to tell you about our new beta functionality — Team management & centralized billing!
With this new way of managing your team,
- it's easier to access team members' calendars and add them to booking pages,
- team members can integrate their own Zoom accounts to generate unique Zoom links for new bookings
- you can assign different roles to different users. Allow some users to only share their integrations so you can add them to booking pages, or make someone an Administrator to allow them to edit and manage booking pages and bookings,
- and, billing for the whole team is in one place, keeping everything streamlined and centralized.
Head over to our Team Management support doc to find out more about how to get started.
Tighter Zoom password security and improved appointment types page
- We added an "edit settings" button to booking pages. You'll see it if you're logged in and looking at one of your booking pages. It means you can test things out, and quickly jump back into edit mode if need be.
- You'll notice a log in button on the sign up screen and a sign up button on the login screen, meaning you can more easily switch between them both.
- We've updated how we generate Zoom call passwords so your video calls are even more secure.
- On the appointment types page, the "continue" button is always in view, and isn't clickable until bookers choose an appointment type, making it a better experience for bookers.
- We improved the CSS on the accept and reject booking screens.
- We fixed a small quirk where changing the booking duration on the booking form also changed the time format from 12hr to 24hr.
- We also fixed a problem where checkboxes weren't working on booking forms. Thanks to everyone who reported it and helped us fast track a fix!
Performance improvements, markdown toolbar & SMS credit counter
This month, we made some performance improvements to the dashboard, making it faster and more responsive.
We also added a markdown toolbar to text fields in your booking page settings. They'll help you style text, and add images, links, and shorthand codes to booking pages and notifications.
And, we added a counter to SMS message fields to give you more of an idea of how many SMS credits each notification will use.
Brand new dashboard view and more fantastic awards
This month, we added a grid view layout to the dashboard which lets you see more of your booking pages at once. Switch to this view by clicking the 3 vertical lines at the top of your dashboard, beside the search and sort options. We also made it easier to create new booking pages by adding an option to do so at the top of your dashboard.
We're very proud to announce that G2 Crowd recognized YouCanBook.me in their Top 100 Best Software Companies list.
And in the Crozdesk Top 20 Software Products of 2020 Calendar and Scheduling list — we came in at number 1!
Award, icons, and default folder view
First off, we wanted to congratulate our fantastic Customer Support Team. They ranked 3rd for Most Effortless Experience in the NiceReply Customer Happiness Awards 2020 — scoring an average of 6.32 / 7 from over 1000 ratings!
For other updates, it's now easier to access your favorite booking pages when you log in as we've added the ability to set a folder as the default view. And we're also using new custom icons on the static site and app.
Complete control over your schedule
Before we finish for the holidays, we wanted to share the last update for 2019. December has been a busy one with some exciting changes!
First off, it's clearer for you to choose if you have a repeating schedule or something that changes week by week. If it's the latter, we've added step-by-step instructions to get you started with Custom Availability — one of our most popular and powerful features. You'll also notice brand new icons throughout the app. They're more consistent, completely custom and we think you'll love them. They sport thicker lines and a darker color. This improves the icon contrast and makes navigating our settings menu more accessible.
There's more to come in January, so check back in 2020!
Getting you up and running faster
If you're a new or future user of YouCanBook.me, you'll experience our new onboarding flow after signing up. Improvements include a shortened account details form, meaning you get to the app quicker. We added a to-do list to the dashboard so you get an idea of how things work. And, to fast-track you to becoming a scheduling pro, we redesigned the settings walkthrough to show you the basics!
Make the switch to the new booking experience
Remember we mentioned our new booking experience? Lots of YCBM users already use it and over the coming weeks, we'll be prompting more accounts to make the switch. We've designed it so you can preview your booking pages before switching over.
We've also made embedding improvements for this new experience, making your booking page more flexible and responsive when embedded in your website.
Brand new booking experience
Check out our new booking experience! It not only sports a new look but performs better and is more accessible. We've also redesigned the mobile experience, making things easier to use. Early testing shows a 21% increase in bookings on the new experience, so we're confident that you and your bookers will love it! Look out for the option to switch your booking pages to the new experience soon.
Apologies from the YouCanBook.me team for being so quiet. We haven't posted many updates since January but rest assured we've been working hard!
There's been a lot of spring cleaning going on, including work on our API and integrations. Updates like distributing SMS credits to child accounts and a new preview for everyone. We've also made improvements across the board on accessibility and the usability of our interface. All which are laying the groundwork for some future projects we have planned.
And who knows, now that we've done some spring cleaning, it's perhaps time for a new coat of paint... Stay tuned!
While this isn't necessarily a change to the product, we couldn't wait to share it with you - we've set up a YouCanBook.me Community Forum! It's a space for all users of YouCanBook.me to share, learn and help each other to set up, understand and discover best practices when using the tool!
Visit the community forum now to find out more
We've updated the booking page preview, which has improved the preview visibility, general usability and has better support across a number of device sizes. You can try it now in labs.
Introducing the new dashboard
The new YouCanBook.me dashboard makes managing, searching and filtering booking pages easier than ever. We've also introduced the ability to put booking pages into folders, allowing you to organise your booking pages.
Stay organized with Dashboard folders
Complete control over your booking data retention
You now have complete control over how long we hold your booking data in our system. By default we hold this data for 2 years, but you can edit this to be as long or as short as you want.
Deleting your booker's data
Ability to set reschedule limits
You can now set reschedule limits as part of your cancellation limits setup. You choose how many hours before the booking a customer can cancel or reschedule. And you can edit the message your customer sees if they do one or the other.
Email and SMS templates of the most used notifications
Customize your communications with your bookers. Easily populate your emails and SMS messages with our suggested actions that offer templates of the most popular emails and notifications.
Harnessing the power of Notifications and reminders
Delete bookings from your booking history
We've improved this feature and brought it to the newest version of Youcanbook.me. Now you control what data you keep in your account, with an easy way to delete old bookings and customer data.
Learn how to manage your bookings via the platform
Easier and faster to share and embed your booking page
Embed your booking page into your website, signature, and more with our new embed modal. A few clicks gets you the code you need for your site, Wordpress, or social media.
Get your embedding started here
Easier subscription management
It's now easier to view how many calendars you're paying for, change your subscription and billing format, and purchase SMS credits - all on a redesigned billing page.
Auto-detect phone number validation
Instead of your booker manually choosing their country code, we now automatically detect and update this for them in the correct format. We even auto detect mobile numbers, which is useful for sending SMS reminders.
Want to set up SMS reminders?
New settings makes it even easier to edit your booking pages
We redesigned your settings, giving you full control over how you message your booker, your team, and how you interact with other apps using Zapier before and after a booking.
Check out our new settings here