Smarter searching for teams

August 2021 Team Management Teams

We’ve heard from large organizations that managing and creating pages for a lot of team members can be unwieldy.

So we’ve made some changes that are all about saving Account Owners time.

First, we’ve made it easier for Account Owners to search and filter team members.

You can search using their email, role or status.

  • Want to assign new booking pages to a specific person? Jump directly to them by searching for their email.
  • Looking to change the team roles of your colleagues? Filter by role to narrow down the list.
  • Need to nudge team members that haven't joined the team yet? Filter by status.

We've also added one-click references on how to set up your team, and the different roles available, on the Team Management page.

Cleaner creation of booking pages

July 2021 Booking Page

Have you ever worried about forgetting to update a field when you create a new booking page? We’ve added smart booking page creation options that help get team booking pages set up faster.

When you create a new booking page, you’ll be asked to choose who the booking page is for.

When it’s created, all the fields - including the linked calendar and the ‘from’ email addresses - will automatically update to be for that person. Select for a team, and we’ll add in shorthand codes so each team member is reflected correctly whenever they are booked.

Google meet now available!

June 2021 Integrations Warnings Bookings

What's new?

You can now host virtual meetings using Google Meet!

With Google Meet chosen as the event location, we'll automatically create a unique link for you and your customer to meet virtually.

All you need is to be creating events on a Google calendar and have Google Meet chosen as the event location.

You can also create unique links for team member bookings if all team members use a Google calendar.

Find out more about generating unique Google Meet links for bookings

What's changed?

One change this month is to participants' status on calendar event invitations. Bookers were being listed as "optional" on calendar event invitations which occasionally caused confusion. We've now updated this so bookers don't show as "optional".

We also upgraded our protection against bots by rolling out the latest version of Google captcha. This means you can be confident that new bookings or changes to existing ones are made by real people!

Improved communication and enhanced security of booking notifications

May 2021 Booking Pages Notifications Warnings

What's new?

We've improved how we communicate with you via email about what's happening on your account.

If there are any warnings on your account, we'll bundle the information together and send it in one email.

This means we can keep you more up-to-date about your account, without ever spamming your inbox!

What's changed?

From July 1st, all emails used to send booking notifications must be verified. This security measure will prevent anyone from sending notifications from email addresses they don't own.

For accounts created before November 18th, 2020, they'll see prompts to verify their emails right now. This means there's the opportunity to verify before the switch on July 1st.

Find out more about verifying your sending email address

You may also notice a prompt to switch to the new booking experience if not all your booking pages are using it already.

Over the next few months, we'll be switching all accounts over to this new experience.

Find out more about what's changing and how to make the switch

Editor role and extra account security

April 2021 Teams Account Notifications

What's new?

The Editor role is now ready for you to use!

After someone's joined a Team, they can be assigned the Editor Role and given access to select booking pages. This means you can have your whole organization on one account and have full control over who can access what.

Find out more about Team Management and account roles.

Another important change was the release of two factor authentication, meaning you can add an extra layer of protection to your account. Once set up, you'll log in normally and then be prompted for a security code generated by your authentication app.

Find out how to enable two factor authentication.

What's changed?

All our emails now use unified styles. Their updated styling means they're more legible, look great, and all communication from us to you, or you to your bookers look consistent across the board.

What's fixed?

Some account warnings had a missing icon for a short time but we swiftly managed to get it back to showing the correct icon.

Uninterrupted booking form for customers and improved communication about your account

March 2021 Booking page Bookings Teams

To give you more options when scheduling for your organization, we've been working to get everything in place to release our new Editor role soon! We have lots going on under the radar in preparation so in the meantime, here are some other exciting updates.

What's new?

You may have noticed that customers no longer need to complete the CAPTCHA test to schedule meetings. We've updated to reCAPTCHA v3. This means your customers aren't interrupted on the booking form, but your booking page is still protected from bots.

What's changed?

  • If you have an online booking page that's taking bookings but loses connection to its linked calendar, we'll now let you know via email so you can quickly get things up and running again.
  • Bookings exports now include a folder column to give you more ways to slice and dice your bookings data. This column will show the name of the folder that the booking page is in. If you're not using folders yet, they're great for keeping your dashboard organized.

What's fixed?

Invited team members were hitting a bug if their invite was removed before they had a chance to accept it. Now, we let them know what's happened, and what to do next.

WCAG 2.0 AA, API, and SMS replies

February 2021 Booking page Teams Warnings

First off, we want to share that our latest accessibility improvements mean our booking pages are now WCAG 2.0 AA compliant!

It means that our booking pages are accessible to a wider range of people. To read about our commitment to accessibility, and what assistive technologies and browsers we support, you can visit our Accessibility Statement.

What's new?

We've added the option for you to generate your own API key from your account settings. Customers previously had to access their key via our Support team so we know that, for those using our API, this will save time.

Head over to our API Knowledge Base article to find out more about accessing and using our API.

What's changed?

  • Replies to SMS notifications are now sent to the appropriate team member rather than the account owner. This will prevent account owners from having to forward these SMS replies to their team and save them time.
  • We've updated some of our warnings to be clearer and proactively tell you about things happening on your account.
  • There's also improved messaging for trial users to let them know what's included, and what happens when the trial ends.

Squashing bugs and improvements for teams

January 2021 Teams Settings Warnings

Each year we use January as an opportunity to squash some bugs. It means we can focus our energy on fixing anything outstanding and then switch the focus to new features and improvements. We also made some updates to Team management & centralized billing.

What's changed?

Notable Team management changes include:

  • Updating the team member Zoom dropdown to be the same as the calendar dropdown. It's now easier to search for and connect Team members with their Zoom integration.
  • Making sure team members can cancel bookings using {OWNER-CANCEL} and {OWNER-CANCEL-LINK} shorthand codes. Before this fix, team members couldn't cancel bookings using these links.

What's fixed?

As mentioned, there was a lot of bug fixes this month, including:

  • Making sure any errors cleared after updating break times. Before, the errors kept showing until after a page refresh, making it a little confusing.
  • Improving how we handle long calendar names in the list of available calendars. Previously, long names didn't show in the list!
  • Making sure the {PRICE} shorthand code shows in calendar events and confirmation emails.

Team management, easier calendar searching, and email verification

December 2020 Teams Notifications Settings

What's new?

We know many of you have started using our new Team management functionality and we've had great feedback from you already. As more of you start to use Team management we wanted to highlight again some of the key things we've introduced:

We have lots planned to continue improving and making even better for teams so watch this space in 2021!

Aside from the above, we also added an interactive product tour to our website. It helps to further illustrate how works to help save you, your team, and your customers time.

What's changed

Following the success of searching for team member calendars, we've also improved the filtering and calendar management of our non team calendar selector too.

Finally, we've introduced an updated flow to verify the email address you send email notifications from. This ensures you're sending from a valid email address and helps protect your reputation by ensuring others can't use an email address they don't own.

No shows, improved team calendar dropdown, and accessibility updates

November 2020 New feature Teams Bookings

What's new?

You can now track and see booking attendance rates with No Shows! Simply mark a booking as a no show and you'll see a “no show: tag beside it on your bookings dashboard. You can also export that data to a .CSV file to use as you like.

You'll see the option appear on your bookings dashboard after a booking starts and a new column titled “No Shows” on bookings exports.

You can read more about No Shows here.

What's Changed

It's now a lot easier to assign calendars to team members. As a follow up to Team Management, we've updated the team member calendar dropdown. Instead of scrolling till you find what you want, you can now type to filter the list and find what you want quicker.

We've redesigned our Jobs page and About us page to champion our company values and share the story.

We also made some accessibility improvements. Screen readers will now let customers know when the “Next week” and “Previous week” buttons aren't active.

Introducing Team Management

October 2020 New feature Teams Integrations

What's new?

We're very excited this month to tell you about our new beta functionality — Team management & centralized billing!

With this new way of managing your team,

  • it's easier to access team members' calendars and add them to booking pages,
  • team members can integrate their own Zoom accounts to generate unique Zoom links for new bookings
  • you can assign different roles to different users. Allow some users to only share their integrations so you can add them to booking pages, or make someone an Administrator to allow them to edit and manage booking pages and bookings,
  • and, billing for the whole team is in one place, keeping everything streamlined and centralized.

Head over to our Team Management support doc to find out more about how to get started.

Squashing bugs

September 2020 Bookings Settings Performance

What's fixed?

We dedicated some time to squashing bugs this month, including,

  • a fix for a scenario that was causing problems for some users trying to make changes to deleted bookings,
  • UI improvements like making the navigation bar more responsive on smaller screens, improving text readability, and icons throughout the app,
  • performance updates including making app components load faster, and updating the responsiveness of warnings,
  • improved validation on our bookings export form to avoid invalid or mistyped email addresses,
  • and, lots more under the hood to keep delivering a great experience for you and your customers!

Our team has also been hard at work on some exciting new functionality for teams — more details to follow!

Tighter Zoom password security and improved appointment types page

August 2020 Booking pages Edit settings

What's new?

  • We added an "edit settings" button to booking pages. You'll see it if you're logged in and looking at one of your booking pages. It means you can test things out, and quickly jump back into edit mode if need be.
  • You'll notice a log in button on the sign up screen and a sign up button on the login screen, meaning you can more easily switch between them both.

What's changed?

  • We've updated how we generate Zoom call passwords so your video calls are even more secure.
  • On the appointment types page, the "continue" button is always in view, and isn't clickable until bookers choose an appointment type, making it a better experience for bookers.
  • We improved the CSS on the accept and reject booking screens.

What's fixed?

  • We fixed a small quirk where changing the booking duration on the booking form also changed the time format from 12hr to 24hr.
  • We also fixed a problem where checkboxes weren't working on booking forms. Thanks to everyone who reported it and helped us fast track a fix!

Extra translations and better visibility of Zoom integration

July 2020 Static site Booking pages Edit settings

What's new?

What's changed?

  • The event location interface (in Notifications > Calendar events) has changed. It now includes Zoom so it's even easier for you to schedule remote calls.
  • We updated all notification defaults. They'll only take effect on new notifications and are a more consistent template for you to make your own.

What's fixed?

We had a small bug that was showing a yellow YCBM logo in place of a “pending” icon in the actions timeline. It wasn't impacting any functionality but we figured we'd better stick to our brand guidelines.

Performance improvements, markdown toolbar & SMS credit counter

June 2020 Update

This month, we made some performance improvements to the dashboard, making it faster and more responsive.

We also added a markdown toolbar to text fields in your booking page settings. They'll help you style text, and add images, links, and shorthand codes to booking pages and notifications.

And, we added a counter to SMS message fields to give you more of an idea of how many SMS credits each notification will use.

Popular notifications, scheduling for shops, and static site refresh

May 2020 New feature

We've added a popular notifications block to the Notifications section. They're one-click quick actions so you can add notifications like reminders and follow-ups to your booking flow.

We've also created a new page on scheduling for businesses who are making the switch to socially distanced shop visits.

Lastly, you may have noticed some visual updates to our site. These changes come as we work to create a harmonious, clear, and more accessible experience across all platforms.

Brand new dashboard view and more fantastic awards

April 2020 Update

This month, we added a grid view layout to the dashboard which lets you see more of your booking pages at once. Switch to this view by clicking the 3 vertical lines at the top of your dashboard, beside the search and sort options. We also made it easier to create new booking pages by adding an option to do so at the top of your dashboard.

We're very proud to announce that G2 Crowd recognized in their Top 100 Best Software Companies list.

And in the Crozdesk Top 20 Software Products of 2020 Calendar and Scheduling list — we came in at number 1!

Pause subscription and brand assets

March 2020 Update

We added a pause subscription option so you can stop your subscription without canceling completely. We'll keep any remaining time and credit it to your account to use when you're scheduling again. We originally designed this to help our seasonal customers but, in response to COVID-19, we thought it'd help many others. You can read more about our COVID-19 response here.

We also added a new page on our static site to provide brand assets to those sharing, collaborating, or writing about You can check it out here.

Award, icons, and default folder view

February 2020 Update

First off, we wanted to congratulate our fantastic Customer Support Team. They ranked 3rd for Most Effortless Experience in the NiceReply Customer Happiness Awards 2020 — scoring an average of 6.32 / 7 from over 1000 ratings!

For other updates, it's now easier to access your favorite booking pages when you log in as we've added the ability to set a folder as the default view. And we're also using new custom icons on the static site and app.

Attention required: Ending support for legacy internet browsers

January 2020 Support

On February 10th, 2020, we will be ending support for legacy browsers including Internet Explorer 10 and below and Safari 6 and below. Please be aware that you and your bookers must update to a supported browser before this date to continue using our service. Find out more about browsers we support

If you or your bookers are seeing something similar to the examples below, you will need to update your browser:

Attention required Attention required

Complete control over your schedule

December 2019 Update

Before we finish for the holidays, we wanted to share the last update for 2019. December has been a busy one with some exciting changes!

First off, it's clearer for you to choose if you have a repeating schedule or something that changes week by week. If it's the latter, we've added step-by-step instructions to get you started with Custom Availability — one of our most popular and powerful features. You'll also notice brand new icons throughout the app. They're more consistent, completely custom and we think you'll love them. They sport thicker lines and a darker color. This improves the icon contrast and makes navigating our settings menu more accessible.

There's more to come in January, so check back in 2020!

Buttons, swatches, and footers

November 2019 Update

Updates for November include changes to emails, including new copy and button style. We're also inviting more accounts to make the switch to the new experience. If you're on the new experience, we've added color swatches and the option to add a footer to your booking page. Both of which mean you can brand and personalize your booking page even more!

Getting you up and running faster

October 2019 Update

If you're a new or future user of, you'll experience our new onboarding flow after signing up. Improvements include a shortened account details form, meaning you get to the app quicker. We added a to-do list to the dashboard so you get an idea of how things work. And, to fast-track you to becoming a scheduling pro, we redesigned the settings walkthrough to show you the basics!

Translations, transactional emails, hiding unavailable rows, and Stripe SCA

September 2019 Update

There are a few updates to mention for September. We spent some time improving booking page translations. We also refreshed some of our transactional emails, so keep an eye on your inbox. Booking pages using the new experience now hide unavailable rows by default, meaning available times are front and center. And, we've also been hard at work making sure we meet Stripe SCA requirements.

Make the switch to the new booking experience

August 2019 Update

Remember we mentioned our new booking experience? Lots of YCBM users already use it and over the coming weeks, we'll be prompting more accounts to make the switch. We've designed it so you can preview your booking pages before switching over.

We've also made embedding improvements for this new experience, making your booking page more flexible and responsive when embedded in your website.

Keeping you in the loop

July 2019 Update

We've added a status page to the site. And if there are any problems, a status bar will follow you around, making sure you're kept in the loop. You can always see the latest status of all our services by visiting

You might notice this isn't the only addition to the static site. Have a look around you'll see a brand new look, complete with a fresh layout and new custom illustrations.

Brand new booking experience

June 2019 Update

Check out our new booking experience! It not only sports a new look but performs better and is more accessible. We've also redesigned the mobile experience, making things easier to use. Early testing shows a 21% increase in bookings on the new experience, so we're confident that you and your bookers will love it! Look out for the option to switch your booking pages to the new experience soon.

Zoom has landed!

May 2019 New feature

We're excited to announce our Beta Zoom integration. Use it to save time and simplify setting up remote meetings. When a booking is scheduled, a unique link is generated for that booker. It's added to notifications and event details to keep everyone in the loop. To start setting up, head to your integrations page and connect your Zoom account.

Find out more about how to set up your Zoom integration

Spring cleaning

Feb/March/April 2019 Update

Apologies from the team for being so quiet. We haven't posted many updates since January but rest assured we've been working hard!

There's been a lot of spring cleaning going on, including work on our API and integrations. Updates like distributing SMS credits to child accounts and a new preview for everyone. We've also made improvements across the board on accessibility and the usability of our interface. All which are laying the groundwork for some future projects we have planned.

And who knows, now that we've done some spring cleaning, it's perhaps time for a new coat of paint... Stay tuned!

Edit email and phone number in booking details

January 2019 New feature

By popular request, we've added the ability to edit email and phone numbers on the booking details page. This means that if your bookers make a typo, or update their contact details, you can ensure all future notifications are sent to the correct person, and that your booking records hold the correct information!

Community Forum

December 2018 New feature

While this isn't necessarily a change to the product, we couldn't wait to share it with you - we've set up a Community Forum! It's a space for all users of to share, learn and help each other to set up, understand and discover best practices when using the tool!

Visit the community forum now to find out more

Usability and UI improvements

November 2018 Update

We've made some UI tweaks and improvements. These include how fixed and flexible duration are shown and the addition of progressive inputs within the Times & availability settings. We've also updated the layout for editing booking form questions and we've moved the export bookings option to be front and centre of the bookings page - making it easier and faster to export your booking data!

New preview

October 2018 Update

We've updated the booking page preview, which has improved the preview visibility, general usability and has better support across a number of device sizes. You can try it now in labs.

Availability diagnostics

September 2018 New feature

We've added availability diagnostics to your booking page preview, helping you to troubleshoot why certain times might be showing as unavailable.

Troubleshoot with Availability diagnostics

Introducing the new dashboard

August 2018 Update

The new dashboard makes managing, searching and filtering booking pages easier than ever. We've also introduced the ability to put booking pages into folders, allowing you to organise your booking pages.

Stay organized with Dashboard folders

Improved visibility of account information

July 2018 Update

We've improved the visibility of account information, ensuring you are kept in the loop about anything involving your account, including potential problems and how to prevent them.

Complete control over your booking data retention

June 2018 New feature

You now have complete control over how long we hold your booking data in our system. By default we hold this data for 2 years, but you can edit this to be as long or as short as you want.

Deleting your booker's data


June 2018 New feature

With YCBM labs, you can try out new features before they are officially released. It's easy to turn the features off and on, and you can provide us with feedback on the features you try - helping us shape the future of!

How to start using YCBM Labs

Ability to set reschedule limits

June 2018 New feature

You can now set reschedule limits as part of your cancellation limits setup. You choose how many hours before the booking a customer can cancel or reschedule. And you can edit the message your customer sees if they do one or the other.

Shorthand code widget

May 2018 New feature

Personalize communications with your bookers by using shorthand codes. Easily populate email and SMS templates with common or custom shorthand codes you have created on your booking form, all with a few clicks.

Email and SMS templates of the most used notifications

April 2018 New feature

Customize your communications with your bookers. Easily populate your emails and SMS messages with our suggested actions that offer templates of the most popular emails and notifications.

Harnessing the power of Notifications and reminders

Consistent booking pages with templating

March 2018 New feature

Help your team set up their booking pages quickly with page templates. Master accounts can now create a branded default template booking page which will be applied to all new booking pages on team accounts.

How to create a template for your team

Delete bookings from your booking history

Febuary 2018 Update

We've improved this feature and brought it to the newest version of Now you control what data you keep in your account, with an easy way to delete old bookings and customer data.

Learn how to manage your bookings via the platform

Now add password protection to your booking pages

Febuary 2018 New feature

Control who views your booking page with password protected pages. Only bookers you give the password to will be able to make a booking.

Easier and faster to share and embed your booking page

Febuary 2018 Update

Embed your booking page into your website, signature, and more with our new embed modal. A few clicks gets you the code you need for your site, Wordpress, or social media.

Get your embedding started here

Easily jump between bookings from different booking pages

January 2018 Update

Improved bookings view on our revamped Bookings page. Seamlessly switch between booking pages, or view bookings across all booking pages, without leaving the page.

Easier subscription management

December 2017 Update

It's now easier to view how many calendars you're paying for, change your subscription and billing format, and purchase SMS credits - all on a redesigned billing page. 

Advanced passthrough and hidden questions

November 2017 New feature

Include internal data or capture information about a booker on your form without adding unnecessary steps to the booking process.

The information you need to keep on your bookers can be sent using query string data in the URL and stored on the booker's record for your reference or to send to another one of your business management tools, like your marketing automation tool or your CRM.

How to setup passthrough and hidden questions

Auto-detect phone number validation

October 2017 New feature

Instead of your booker manually choosing their country code, we now automatically detect and update this for them in the correct format. We even auto detect mobile numbers, which is useful for sending SMS reminders.

Want to set up SMS reminders?


August 2017 New feature

Webhooks give you the power and flexibility to push data from YCBM into other applications. Create a Slack notification every time a booking is made, update your CRM or marketing automation tool, send booker information to another business app, and more!

Learn about the power of webhooks here

New settings makes it even easier to edit your booking pages

August 2017 Update

We redesigned your settings, giving you full control over how you message your booker, your team, and how you interact with other apps using Zapier before and after a booking.

Check out our new settings here