A Decade of Easy Scheduling: 9,000+ Seamless Bookings at Altitude

“We've received a lot of comments on how easy it is to use the booking software. It's not cluttered, it's very simple.” 
- David Jakovac, Co-Founder of Altitude Performance and Health

In Vancouver, British Columbia, David Jakovac has built more than a wellness business—he’s built a lifeline for people seeking recovery, relief, and performance. At Altitude Performance and Health, David and his wife introduced Canadians to CVAC pods after experiencing their benefits firsthand. 

What started with his wife finally finding relief from chronic pain, and his mother healing a long-standing wound, has grown into a center trusted by athletes, everyday people, and those managing chronic conditions.

Alongside Altitude, David also helps run his family’s business, so every minute of his day counts. But with growing interest in their unique solution to health and wellness, scheduling quickly became one of their biggest challenges. Endlessly taking phone calls and scheduling appointments were consuming valuable time.

That’s when David turned to YouCanBookMe—the scheduling software for small businesses that’s helped them manage more than 9,000 bookings with ease, all while keeping customers happy and the business running smoothly.

Why YouCanBookMe: David's story

The challenge

For David, Altitude Performance and Health was never just about running a business—it was about helping people feel and perform their best. From elite athletes to real estate agents, they attracted every kind of customer—every visit needed to feel personal, professional, and supportive.

But building awareness of their unique services wasn’t simple. CVAC pods were new to the Canadian market, and no quick ad could explain what they did.

Growth depended on word of mouth, which meant every appointment had to deliver an experience strong enough to inspire customers to share it.

At the same time, scheduling was becoming another roadblock. Coordinating bookings by phone ate up valuable hours and pulled focus away from other tasks. For David—who was already splitting his time between Altitude and his family business—the constant back-to-back phone calls were unsustainable.

It was clear they needed a way to make booking simple, seamless, and accessible for customers, while giving him back the time and headspace needed to grow.

The solution

When David started searching for a better way to handle appointments, his goal was simple: stop spending so much time on the phone.

“At the time we were just looking for some kind of a booking software that would allow us to not have to take calls all the time for people looking to come in.”

That search led him to YouCanBookMe:

“I looked at the various options out there at the time and YouCanBookMe was great. It just seemed to tick all the boxes for what we needed.”

Customers can now book directly from the website, with a big green “Book Now” button that makes the process clear and inviting. Behind the scenes, YouCanBookMe integrates seamlessly with Google Calendar, sends automated confirmations and reminders, and allows customers to cancel or reschedule without needing to call the clinic.

One feature has been especially valuable: the ability to show how many pods are available at once. David can share in real-time how many pods are available to use in each slot, meaning families and training partners can book together without hassle or confusion.

The outcome

Since adopting YouCanBookMe in 2015, Altitude Performance and Health has managed more than 9,000 bookings without the constant drain of phone scheduling.

Customers now do more than just book—they can cancel or reschedule with ease. Automated reminders keep sessions on track, and the addition of text notifications means no one forgets their appointment.

“So people could not only just book, but they can cancel, reschedule, etc. when they get the emails. You have text notifications as well, which has been helpful. So people get a ping a couple of hours for us anyway prior to their appointments so that they are reminded.”

For David and his team, the system integrates perfectly with their existing setup, making it effortless to stay organized.

“Everything works really seamlessly and it’s just been really easy to keep track of everything. It works with Google Calendar, which is what we use.”

The result is a booking process that saves time, reduces chaos, and helps David balance the demands of two businesses—while customers enjoy a professional, reliable experience every time.

📈 Grow your business without growing your admin

YCBM takes care of scheduling so you don’t have to. Clients book in minutes, reminders go out automatically, and your calendar stays under control—freeing you to focus on running (and growing) your business.

Deep dive into David's booking page

David’s booking page

At Altitude Performance and Health, booking a session is designed to be as straightforward as possible. Customers can select the length of their appointment from a simple dropdown menu, making it easy to choose the option that fits their needs.

The page is fully branded, with customizable colors, the clinic’s logo, and a short description that guides new clients on what to do if it’s their first session. Using the month view, customers can scan quickly for the date they want, then choose the time that works best.

One feature David loves is the ability to see how many CVAC pods are available in each slot. That way, families or training partners can book together without any guesswork.

Finally, David uses a configurable booking form to capture key information, including a custom note reminding customers that anyone under 18 must be accompanied. The result is a clear, professional experience that sets expectations, builds trust, and keeps every appointment running smoothly.

✨ Bonus ✨ Learn from the pros—David's top business advice

Running Altitude Performance and Health has taught David that long-term success comes from balancing two essentials: product quality and customer service. One without the other simply isn’t enough.

“With whatever business you have, as soon as people walk through the door, you have to be able to help them out and make them feel special. But if the quality of the product isn’t good, they’re not coming back.”

His advice to other business owners? Don’t choose between service or product. Customers will only stay loyal if they feel valued and get results from what you deliver. When you achieve both, you create the foundation for a thriving business.

9,000+ bookings that practically run themselves

Altitude Performance and Health was growing, but managing bookings by phone was eating up hours David and his wife didn’t have to spare. By switching to YouCanBookMe, he found a way to simplify scheduling, reduce interruptions, and let customers take control of their own appointments.

With more than 9,000 sessions booked through YCBM, the system has become essential to running a busy clinic alongside another family business. The result? Less admin, fewer missed appointments, and more time to focus on delivering the recovery and performance results customers come for.

If your business is facing similar scheduling challenges, David’s story proves there’s a smarter way forward. Start your free YouCanBookMe account today and discover how easy it is to save time, serve clients better, and grow with confidence.