How a Publishing CEO Filters Out the Wrong Clients Before the Call Even Starts

For a business owner protecting your time and qualifying people, YouCanBookMe is 100% just the best way to go. I absolutely love it, and it’s really reasonably priced.”
- Suzanne Doyle-Ingram, Founder of Prominence Publishing

As founder and CEO of Prominence Publishing, Suzanne Doyle-Ingram works with leaders who are serious about turning their ideas into impactful books. Her role isn’t just about publishing—it’s about strategy, positioning, and helping clients decide whether a book is the right move for their business at all. That level of work demands focus, discernment, and clear boundaries around her time.

As Prominence Publishing grew, Suzanne became increasingly intentional about how people accessed her calendar. Not every inquiry was the right fit, and not every conversation deserved the same amount of her energy. For Suzanne, scheduling wasn’t about convenience—it was about qualification, respect, and making sure that time spent together was genuinely valuable for both sides.

She needed a way to let the right people book conversations, gather context before they showed up, and protect her calendar from becoming a free-for-all. That search led her to YouCanBookMe—a scheduling system for small businesses that’s now been part of her setup for nearly a decade, supporting more than 1,800 purposeful conversations and helping her run her practice with clarity and control.

Why YouCanBookMe: Suzanne's story

The challenge

For Suzanne, every conversation mattered. As CEO of Prominence Publishing, she wasn’t just fielding inquiries—she was deciding who she would partner with on deeply personal, high-impact work. A book can change a career, open doors, and reshape how someone shows up in the world. But only if expectations are grounded in reality.

That meant Suzanne couldn’t afford to take every call that came her way. Before investing her time, she needed clarity—on goals, readiness, and alignment.

I want to know if their expectations are realistic. I want to qualify the person to make sure that they are the right fit for us.”

Just as important were values. Suzanne was intentional about the kind of authors she worked with and the kind of impact she wanted Prominence Publishing to have. Publishing for publishing’s sake wasn’t enough. She wanted clients who saw their book as a catalyst—not an end point.

I want to work with people who are passionate about what they do, and who are looking to make a real impact with their book… I want to work with people who are going to use their book to open doors and create opportunities.”

The challenge was clear: Suzanne needed a way to protect her time and her standards. She had to create space for the right conversations, while filtering out those that weren’t a fit—without turning the first step into a cold or complicated experience.

The solution

Rather than letting scheduling dictate her days, Suzanne chose to design a system that reflected how she actually wants to work.

YouCanBookMe gave her the flexibility to shape availability around her life and her requirements—not the other way around. With different booking pages for different regions, she could shape her availability intentionally, ensuring international clients booked at times that actually worked—without endless emails or calendar gymnastics.

It’s so easy to set up… I have like 20 different booking pages, because I have one for overseas clients, because I don’t want a North American client booking in a call at 7 in the morning.”

But availability alone wasn’t enough. Suzanne uses the booking process itself to set expectations and establish alignment before a conversation ever happens. Her booking form tracks leads and asks detailed questions about goals, intent, and readiness—turning each request into a thoughtful introduction, rather than a cold inquiry.

I have a lot of questions on my booking form, because I want to make sure that people are a good fit for my services… I want to know what their goals are, and what they’re looking to achieve.”

From there, Suzanne remains in control. Each request can be reviewed and confirmed using the accept/reject feature, giving her a final say over which conversations move forward.

Stop giving your best hours to the wrong people

Your time is your most valuable asset. YouCanBookMe helps you qualify meeting requests, review bookings, and say yes only to conversations that truly matter.

The outcome

With YouCanBookMe in place, Suzanne no longer feels pulled in every direction by her calendar. Instead of reacting to meeting requests, she’s able to shape her schedule around the work—and the people—that truly align with her mission.

For a business owner protecting your time and qualifying people, YouCanBookMe is 100% just the best way to go. I absolutely love it, and it’s really reasonably priced.”

Every booking now comes with clarity and context, allowing Suzanne to show up fully present and prepared for each conversation. The ripple effect has been enormous—not just in efficiency, but in energy and focus.

I cannot tell you the hundreds and hundreds of hours YouCanBookMe has saved me.”

For Suzanne, scheduling is no longer a drain on her time or attention. It’s a quiet system working in the background—one that supports better decisions, stronger conversations, and a business built on intention rather than interruption.

Deep dive into Suzanne's booking page

Suzanne’s booking page

Suzanne’s booking page is designed to do far more than capture a time and date. From the moment someone lands on it, the experience signals professionalism and purpose. The page is fully branded in Prominence Publishing’s colors, with the logo placed prominently in the top corner and a footer link back to the website—reinforcing trust and continuity throughout the process.

But the real work happens inside the booking form. Rather than a quick name-and-email capture, Suzanne uses a thoughtfully structured set of lead qualification questions to understand who she’s meeting and why. Prospective clients are asked to articulate their goals in their own words, reflect on how they believe Suzanne can help, and choose from carefully designed options that surface alignment—or lack of it—early on.

The form blends long-form responses, dropdowns, and checkbox selections to make it thorough without feeling overwhelming. And at the end, one final step reinforces accountability: bookers are asked to enter their initials to confirm their commitment to attend the call.

The result is a booking experience that filters for readiness, clarity, and shared values—ensuring every conversation starts on solid ground, before a single word is spoken.

✨ Bonus ✨ Learn from the pros—Suzanne's top business advice

Over years of building her business, Suzanne learned that real growth isn’t about adding more services—it’s about sharpening your focus.

Stay on your path… I’ve learned to say 'no, that’s not what I do.'"

She knows she could say yes to all kinds of adjacent work. But choosing not to has been key to her success. Suzanne is clear on her lane: helping people write books, publishing them, and supporting their marketing. Nothing more, nothing less.

That clarity protects her energy, strengthens her expertise, and makes her work more valuable to the clients she’s best suited to help. Her advice to other founders? Define your core, commit to it, and let focus—not fear—guide your decisions.

Protecting time, purpose, and potential—at every step

For Suzanne, scheduling was never just an operational task. It was a way to safeguard her time, uphold her values, and ensure every conversation had purpose on both sides. By putting structure around how—and who—books time with her, she’s built a business that scales without dilution.

With YouCanBookMe quietly handling the logistics, Suzanne can focus on the work that matters most: partnering with authors who are serious about their message and ready to create real impact. Every booking is intentional. Every call is aligned.

If protecting your time, qualifying the right clients, and building a business that stays true to its mission sounds like your next step, YouCanBookMe can help you get there—starting with a smarter way to book.